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Microsoft giveth and Microsoft taketh away

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Yesterday I told you about the recent PR stunt of Microsoft Corp. (NASDAQ:MSFT). Microsoft, with Advanced Micro Devices (NYSE:AMD), sent A-list bloggers Acer laptops with the new operating system, Windows Vista, installed on them.

The blogosphere was buzzing. Some thought it was a great idea, others thought it was a fiasco, while others yet thought it was an "ethics scandal" with laptops worth on average $2,000 used as a bribe of sorts. Many bloggers seemed to like the term "PayPerPost" for the idea.

After all that, today we hear that Microsoft is asking the bloggers to send the laptops they have just received back. More accurately, several bloggers posted the messages they received today.

Marshal Kirkpatrick received this note:
    "Just to make sure there is no misunderstanding of our intentions I'm going to ask that you either give the pc away or send it back when you no longer need it for product reviews."
Michael Arrington received this one:
    "Also, you are welcome to send the machine back to us after you are done playing with it, or you can give it away to your community, or you can hold onto it for as long as you'd like."
So, is this whole thing turning out to be a PR disaster? I mean, it certainly highlights several interesting issues, especially in the realm of business ethics. While it may very well be customary in many industries to send product samples to newspapers and magazines for review, when does the line of sample vs. bribe becomes blurred? Could Microsoft have sent the software (with say a 30 day testing period) without the laptops? Would that have been better? AMD surely cannot send chips for review though.

It seems that Microsoft and AMD have taken a bet here, but targeted the wrong crowd. Bloggers are notorious for being very upfront; they leave no information unturned, classified and certainly do not like feeling influenced or pressured. That's what gives blogging its power. In a way, it is the little guys power, especially on the Internet, where bloggers can face off against the giants and say exactly what they think.

Perhaps Microsoft and AMD should have simply hired a different PR firm. After all, it was Edelman that was involved in the Wal-Mart Stores Inc. (NYSE:WMT) flogs fiasco. It doesn't seem that Edelman knows bloggers. Yet, I would have expected better understanding from Microsoft and AMD.

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Last updated: November 07, 2009: 11:31 AM

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